Troubleshooting

There are times when something may not be working properly. Here are a few standard procedures we use for identifying issues.

iCommand App

My status icon is red in the bottom right corner:

[Image]
  1. Check to make sure you are on the boat’s unique network.
  2. Check to make sure your 110V breaker is on for the desired room and that a GFI has not been tripped.

I’m pressing a command and the A/V device is not responding:

  1. Check to make sure you are getting a green indication of the command being sent in the bottom right corner.
  2. Check to make sure that the IR emitter has not come loose of your A/V component. [ Image of Emitter on a TV ]

My TV or A/V receiver is going to the wrong input:

  1. Occasionally the boat is worked on after the installation of the system at the factory or by a dealer. Sometimes an input is accidentally plugged into the wrong input. It is easier for us to change out the software than it is to change the physical plug. Submit a support ticket here or give us a call and we can get this fixed for you promptly.

My apple device keeps disconnecting from the boat’s onboard WiFi:

  1. On some of the older systems with just our S3 Connect router installed, the settings may be configured to search for internet at a set interval. When the S3 performs its scan of available WiFi networks it can occasionally boot your smart device off the network. Please visit the owner’s manual on how to disable failover to eliminate the router from hunting for internet connectivity.
  2. Another recommendation we have is to turn on your ask to join networks setting on your Apple device. This alerts you when you are disconnected from the boat’s wifi network and stops the iPad from automatically connecting to another network without your knowledge. Visit our article on how to turn on this feature. [ Article: How to turn on Ask to Join Network ]
in iCommand